Privacy Policy

Effective Date: January 1, 2025

1. Introduction

At CloakWise ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to your data.

2. Information We Collect

2.1 Information You Provide to Us

• Account information such as your name, email address, and password.
• Profile details you choose to add, including a photo or bio.
• Any communications you send to us, such as support inquiries or feedback.

2.2 Information Collected Automatically

When you interact with our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system).
• Usage data (pages visited, referring URLs, features used).
• Cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services.
• Process and manage your account.
• Improve and personalize your experience.
• Analyze usage and trends to enhance our offerings.
• Send transactional messages and important notices.
• Market our products and services, where permitted by law.
• Detect, prevent, and address technical issues or fraud.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis under applicable data protection laws, including your consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interests.

5. How We Share Information

We do not sell your personal data. We may share it with trusted third parties who perform services for us, such as hosting providers, analytics providers, and customer support tools, subject to strict confidentiality obligations.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Security of Your Information

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights and Choices

You may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict our processing of your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with a supervisory authority.

9. International Data Transfers

We may transfer, store, and process your information outside of your country of residence. We take steps to ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" above.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at legal@cloakwise.ai.